Privacy Policy
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
At Caire Health, we are committed to protecting your privacy and safeguarding your personal information, and to complying with the laws and regulations under applicable privacy laws in the United States. The purpose of this Privacy Statement is to inform you about the types of Personal Information Caire collects, uses and discloses in connection with the Caire services. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information.
Here is a summary of our policy that we describe in further detail below:
Your Rights
You have the right to:
• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in the way that we use and share information as we:
• Tell family and friends about your condition
• Provide mental health care
• Market our services
Our Uses and Disclosures
We may use and share your information as we:
• Treat you
• Run our organization
• Bill for your services
• Help with public health and safety issues
• Do research
• Comply with the law
• Address workers’ compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions
Further Detail of the Policy:
1. What is Personal Information?
“Personal Information” is any information that is identifiable with you, as an individual. This information may include but is not limited to your name, contact information, information that relates to your physical or mental health, including information that consists of the health history of your family, information related to the providing of healthcare to you, including the identification of a person as a provider of healthcare to you, and Caire usernames and passwords.
2. How do we collect your Personal Information?
We will always collect your Personal Information by fair and lawful means.
3. Where do we store your Personal Information?
We will keep the Personal Information that we collect either at the Caire offices or our service provider’s data centers in the United States.
4. How do we use your Personal Information?
We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes:
to facilitate and administer your access to the Caire Services;
to facilitate communications with employees and third-party service providers with whom we have a contractual relationship such as, Physicians, Nurse Practitioners and Pharmacists;
to advise you about new programs and services that may be of interest to you;
to respond to your inquiries, complaints or requests;
to collect opinions and comments in regard to Caire’s operations;
to investigate and defend legal claims;
Caire does not sell, rent or lease its customer lists to third parties. Caire does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Caire will disclose your personal information, without notice, only if required to do so by law.
5. To whom do we provide your Personal Information?
Generally, we will only make disclosures of Personal Information to such persons for which you provide your consent.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
To get a list of those with whom we’ve shared information:
• You can ask for a list of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
6. How can you review your Personal Information that we have collected, used or disclosed?
If you make a written request to review any Personal Information about you that we have collected, used or disclosed, we will provide you with any such Personal Information. We will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes.
7. How do you know that the Personal Information we have on you is accurate?
We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your Personal Information, when required.
8. What if the Personal Information we have on you is inaccurate?
At any time, you can change the accuracy or completeness of your Personal Information in our records.
9. How fast will we respond to your written requests?
We will attempt to respond to each of your written requests not later than 30 days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.
10. How to file a complaint if you feel your rights are violated?
You can complain if you feel we have violated your rights by contacting us using the information on page 1.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.
11. Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.
12. For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
13. Are there any costs to you for requesting information about your Personal Information or our privacy practices?
We will not charge any costs for you to access your Personal Information in our records or to access our privacy practices without first providing you with an estimate of the approximate costs, if any.
14. How do we know that it is really you requesting your Personal Information?
We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose.
15. What safeguards have we implemented to protect your Personal Information?
This Practice secures your personal information from unauthorized access, use or disclosure and is HIPAA compliant in all aspects of communication. We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees, contractors and third-party service providers granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
16. What information is collected by your websites and through cookies?
When you visit any of our websites, we collect information from you automatically. This includes the URL of the site you came from, your browser, your Internet Protocol (IP) address, date/time of access, data transferred, pages visited, amount of time on the websites, transactions conducted, and other “clickstream” data. This information is used to assist us in our marketing efforts, help diagnose technical problems, and to improve our websites.
We may also collect “de-identified data” from website visitors, in other words data that does not identify an individual, to: monitor system usage, server and software performance, to improve system design, to create benchmarks and to conduct trending analyses, and perform statistical analyses and generate data related to how you use our website.
We use functional cookies on our website to deliver the desired functionality and user experience and analytics cookies to collect and analyze aggregate visitor behavior. Cookies help us better understand how our websites are used and to improve them, as well as provide visitors the benefit of not having to re-enter the same data over and over again. You can disable cookies and still obtain access to our websites. Information about website visitors may be collated and analyzed by third party services like Google Analytics.
17. How do you contact us regarding access to your Personal Information or our privacy practices?
Caire Health & Wellness
7864 Willoughby Ave.
Los Angeles CA 90046
Attn: Privacy Office